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January 28, 2006

Pew: The Strength of Internet Ties

Riffing on the idea of "the strength of weak ties," the latest Pew Internet & American Life Project report is The Strength of Internet Ties by Jeffrey Boase, John B. Horrigan, Barry Wellman and Lee Rainie.

Abstract: The internet and email aid users in
maintaining their social networks and
provide pathways to help when people face
big decisions


Posted by jackvinson at 10:21 PM | Comments (0) | TrackBacks (1)

January 15, 2006

Add social networks to CRM

An interesting find from Tom Baldwin at Knowledgeline: A nice compliment to CRM - Social Networking

CRM still is needed to manage mailing lists, track opportunities, etc. But, if you're firm is serious about leveraging its relationship capital, these tools shouldn't be overlooked.

CRM is Customer Relationship Management, for those that don't know.

Posted by jackvinson at 11:26 PM | Comments (0) | TrackBacks (0)