« SNA for lost knowledge | Main | Pew: The Strength of Internet Ties »
Add social networks to CRM
An interesting find from Tom Baldwin at Knowledgeline: A nice compliment to CRM - Social Networking
CRM still is needed to manage mailing lists, track opportunities, etc. But, if you're firm is serious about leveraging its relationship capital, these tools shouldn't be overlooked.
CRM is Customer Relationship Management, for those that don't know.
Posted by jackvinson at January 15, 2006 11:26 PM | Comments (0) | TrackBacks (0)
Trackbacks
TrackBack URL for this entry:
http://www.meshforum.org/cgi-bin/mt/mt-tbz.cgi/296
Here's what others have to say about Add social networks to CRM:
http://www.meshforum.org/cgi-bin/mt/mt-tbz.cgi/296
Here's what others have to say about Add social networks to CRM:
Post a comment