IBM on SNA

Kate Ehrlich and Inga Carboni have an article on SNA from IBM Think Research, It's Who You Know: Inside Social Network Analysis

Social Network Analysis is a set of survey methods and statistics that reveals the hidden connections between people. The outcome of an SNA shows where collaboration is breaking down, where talent and expertise could be better used, where decisions are getting bogged down or where opportunities for innovation are being lost. The data give leaders the information they need to take actions: perhaps including making role and responsibility changes that would foster cross-group communications; developing methods for improving trust; using technology to reach others more effectively; or realigning reward and incentive programs.

[via elearnspace]